Privacy policy.
How Lumara collects, uses and protects your personal and medical information, in line with UK GDPR and the Data Protection Act 2018.
Last updated: June 2026
What we collect
Enquiry details you submit (name, contact details, treatment interests), clinical records created during your care, and limited analytics about how this site is used.
How we use it
To respond to enquiries, deliver and document your care, meet our legal and regulatory obligations, and improve our service. We do not sell your data, and we do not share it with third parties for marketing.
Your rights
You have the right to access, correct, or request deletion of your personal data, and to object to certain processing. To exercise these rights, contact us using the details on our contact page. You can also complain to the Information Commissioner's Office.
Retention and security
Medical records are retained for the period required by professional guidance; other data is kept only as long as necessary. Data is stored securely with appropriate technical and organisational measures. [Replace with your data controller details and ICO registration number.]
This is template copy provided with the Lumara website template. Replace it with policies reviewed by your own legal and clinical advisers before going live.
Questions?
We're happy to help.
If anything here is unclear, or you'd like a copy of our policies, just ask.